Shivrat Mart Help Center
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How can I check my order status?
You can check the status of your order by clicking "Track Order" below.
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How can I return/replace an item?
Click on "Return/Replace" below and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact. You can return/replace an item within 7 days of delivery. ''Click here'' to read our 7 days Easy Return policy.
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What are the different modes of payment available?
You can use any one of the following payment methods:
Credit card
Credit card EMI of leading banks
Debit card
Net Banking
Cash on Delivery
FreeCharge Account
E-Gift cards
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When can I expect refund for my returned item?
Once we receive the original item, we will do quality check within 2 days and initiate refund.
- For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 4 business days to credit this amount.
- For cash on delivery orders, it will be credited to your bank account through a NEFT transfer within 2 hours.
- For orders placed using FreeCharge Balance, the amount will reflect in your FreeCharge Account within 1 hour
We will also keep you updated on email and SMS.

